Garrett Connect Mobile App

OVERVIEW

Garrett's Aftermarket mobile app provides mechanics and automotive enthusiasts easy on-the-go access to Garrett tools, news, training and events.

The app can be downloaded from Google Play, the App Store, and Huawei's App Gallery.

Design a mobile app for Garrett's IAM (Integrated Aftermarket) division, providing mechanics and automotive enthusiasts with the following features:

Get Certified: Access online technical training and earn Garrett certificates.

Diagnose Your Turbo: Identify malfunctions and receive suggested corrective actions.

Scan A Turbocharger: Quickly identify the correct replacement part.

Get A Quote: Obtain quotes for turbocharger replacement.

Find Nearest Distributor: Locate the nearest distributor for Garrett products.

Boost Vehicle Performance: Use Boost Adviser calculations and recommendations to enhance vehicle performance.

TIMELINE

6 months

ROLE

UX Researcher (Contextual inquiry, personas, journey mapping, usability testing, heuristic evaluation and accessibility evaluation)

UI and UX Designer (Information architecture, wireframes, UI design, high fidelity prototyping, iterative design)

TOOLS

Adobe XD, Photoshop, Illustrator, draw.io

OUTCOME

Since the launch of the app in 2021, Garrett Connect has experienced consistent year-on-year growth, attracting over 100,000 active users from 2021 to 2023.

END-TO-END UX PROCESS

1. Research and Analysis: Understood user needs, behaviours, defined user personas and created user journeys to guide the design process.

2. Conceptualization and Ideation: Created low-fidelity prototype for the app based on user research findings and business goals.

3. Design and Prototyping: Developed high-fidelity prototype using Adobe XD to simulate the app's navigation and user flow, and used Adobe Illustrator to create the icons. Iterated on the designs based on feedback from stakeholders and usability testing

4. Testing and Evaluation: Conducted usability testing with target users to identify usability issues and gather feedback on the app's design and functionality. Analysed user feedback and iterated on the designs to improve the user experience.

5. Development: Collaborated with developers to translate the design into code, ensuring that the final product aligned with the design specs and user experience goals.

6. UAT: Worked closely with the Digital Marketing team by creating impactful visuals for social media campaigns and promoting the launch on the corporate website.

Persona for Garage Mechanic